The realm of process automation – those with a deterministic outcome – is here now. The realm of cognitive automation – those with probabilistic outcomes – is just around the bend.
A New Approach to Automating Services
A long while back, I set up a Google Alert for the term “Big Data.” Initially, I was not overwhelmed with “finds” and occasionally saw a real gem. But of late, there has been an avalanche of junk and I was just about to cancel the alert when something caught my eye this afternoon. I followed the link and found this article about Cathy O’Neil’s new book: Weapons of Math Destruction. I think it will be a worthwhile read.